General terms and conditions:

1.Data Protection and Privacy: By submitting your details you agree to the use of your personal information as set out in our privacy policy. 

2.If you are unable to attend at any stage, you may transfer your registration to a colleague at no extra charge. Please confirm the details of the replacement in writing to (fax: +44 (0)20 7384 8047). 

3.The conference fee does not include accommodation. An accommodation booking form will be sent to you in your welcome pack, and you must use this form in order to qualify for the discounted rates. 

4.The conference documentation will be available on our website after the event for those individuals who cannot attend in person. If you are interested in receiving information on contents and cost in due course, please e-mail 

5.In the event of amendments being made to the conference agenda, they will be published on our website ASAP. However, we reserve the right to amend the programme content, timings or speakers without notice. In case of cancellation, our liability is limited to refund of registration fees only. 

6.Information which you provide or which is obtained in our dealings with you may be held by Phacilitate in accordance with the Data Protection Act and will be used by Phacilitate and its affiliates, agents and sub-contractors to provide the services and to enable us to review, develop and improve the services offered by us and to enable Phacilitate to provide you and other customers with relevant information through our marketing program (including direct marketing). You further agree that information about you may be given to anyone to whom Phacilitate has assigned or transferred or proposes to assign or transfer any of its rights under this Agreement. 

7.You further agree that Phacilitate may use itself or disclose the information to any of its affiliates or other third parties for the marketing to you of other products and services (including direct marketing). If you do not wish us to use/disclose your details for such purposes contact 

8.If you would prefer not to receive any further materials from Phacilitate, please contact us and let us know your name, company and location. We guarantee you will be removed from our database immediately. Please also inform us in the same way if your details have changed or are currently incorrect. You can let us know by phone (+44 (0)20 7384 8046), e-mail (, fax (+44 (0)20 7384 8047) or mail (Phacilitate (a Clarion Events Ltd company), 4th floor, Fulham Green, Bedford House, 69-79 Fulham High Street, London SW6 3JW, UK) 

9.If, the venue becomes unfit or unavailable for occupancy (such decision to be at the absolute discretion of Phacilitate) or it becomes impossible or impractical to hold the conference for reasons beyond the control of Phacilitate including (without limitation) fire, flood, storm, government intervention, malicious damage, acts of war, acts of terrorism, acts of God, strikes, riots epidemics, pandemics or any other cause, Phacilitate reserves the right (but shall not be obliged): 

(a) to change the location and/or date of the Exhibition; 

(b) to curtail the Exhibition; or 

(c) to cancel the Exhibition. 

9.1 In the circumstances specified in clause 9 and subject to clause 9.1, the parties agree and acknowledge that Phacilitate shall not have any liability to you for refunds, additional expenses or charges or to make payment for any other loss or damage suffered by you. 

9.2 If the conference is cancelled in accordance with clause 9 (c) you agree to accept in complete settlement and discharge of all claims against Phacilitate and you shall receive a full refund of the total amount paid by you at the conference.  

10. Cancellations: 

a) If you cancel your place in writing at least 6 weeks from the event, you will be due a 75% refund of your fee.  

b) If you cancel your place in writing between 6 and 3 weeks of the event, you will be due a 50% refund of your fee.  

c) If you cancel your place within 3 weeks of the event, you will not be entitled to any refund, although you will be sent a copy of the documentation after the event. Please note that all conference fees remain payable and invoices will not be cancelled, unless these cancellation terms are met.

d)Notwithstandingthe clause 10 (a), (b) and (c), if you cancel in accordance with this sub-clause clause 10 (d), in the event that you test positive for Covid-19 or are unable to travel to the show due to travel restrictions, Phacilitate shall offer you a credit note to use on future Phacilitate products. This credit is subject to the satisfaction of the following criterion: 

i) proof of a positive PCR test from anyrecognisedpublic health authority;  

ii) proof of a positive PCR test from an authorised PCR test provider in your relevant territory; or 

iii) provide evidence from a relevant public authority in the relevant territory you reside, that travel to the territory the Exhibition is located in is prohibited or curtailed.