Frequently Asked Questions

Download our All Secure Standard Document to find out the measures we will be putting in place at the show in order to run a safe event

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Frequently asked questions
Is accommodation included in the ticket price? / How do I book accommodation?

Accommodation is not included in the price of your ticket.

We have organised discounted rates at the Fontainebleau Miami Beach. Click here to book, or email reservations@fontainbleau.com.

I can’t make the event, can I access the content virtually?

Advanced Therapies Week 2023 will be a live event.

Presentation slides are only available to registered delegates. If you have purchased a ticket but can no longer make the event you will receive an email with details about how to download the slides 2 weeks after the event.

I’m not sure which pass category I fall into, can you help?

View our delegate ticket clarification document here.

If you are still having trouble working out which pass type you require, please contact team@phacilitate.com

When can I access the event app?

Our event partnering app will launch in the week’s approaching the event.

Registered attendees will receive an email with details on how to login and get set up at this time.

Have you been contacted by some external companies offering to sell lists of our conference attendees along with their contact details?

This is a scam. Our attendee list is NOT available for sale, neither from ourselves nor via any third parties. Should you wish to establish contact with other attendees prior to or at the event, you are able to do so via the event app, access to which is strictly restricted to attendees. Please be assured that Phacilitate do not, under any circumstances, share the contact details of our customers/delegates with third parties and that all personal data is held securely. If you have any further questions, or are contacted by any third parties purporting to have access to the attendee list, please contact team@phacilitate.com

I work in the media – can I attend?

To apply for a free press pass, please contact team@phacilitate.com.

I cannot attend all days of the conference, can I buy a one day pass?

One day passes are issued on case-by-case basis based on individual needs. Please contact nana.agyekum@phacilitate.com to discuss your requirements.

Can I purchase a ticket on the day of the event?

Tickets are available on the day at the venue, however we offer our best rates in the lead up to the event. It is advised to book in advance to avoid paying an increased price for your ticket.

I have questions relating to COVID-19

Please click here visit our COVID-19 FAQ page for the latest information and guidance relating to COVID-19

What is the cancellation policy?

Please click here for terms and conditions where you will find all information relating to cancellation

I have questions about travelling to the US

Please note that travel restrictions are constantly changing, therefore it is the individual’s responsibility to regularly check back on updates. Information can be found on the following websites:

If you require a Covid test at any point, there is a testing site adjacent to the Miami Beach Convention Center administered by Nomi Health – for more information and to book a test please use the following link and select the “Miami Beach 17th St Garage” location option: Nomi Health | Event Registration

Planning your visit
Is the venue wheelchair accessible?

Entrance to the venue is wheelchair accessible. Please contact team@phacilitate.com if you wish to discuss your individual needs further. You can also view the Miami Convention Center full accessibility statement here.

How do I get to the venue?

Miami Beach Convention Center

1901 Convention Center Drive

Miami Beach, FL 33139

The entrance is on Convention Center Drive, SW lobby doors.

Located in the heart of Miami Beach, the Miami Beach Convention Center is easily accessible from the three major causeways: I-395 (McArthur Causeway), I-195 (Julia Tuttle Causeway) and Venetian Causeway.

Hop aboard the City of Miami Beach’s free trolley to reach the MBCC and area amenities. Visit the Citywide Free Trolley page for routes and hours of operation. Track the trolley’s progress by downloading the City’s trolley app.

Use Miami Dade Transit with stops at 17th Street, the MBCC and Miami Beach City Hall. Download the Miami Dade Transit app here.

Is food included in the ticket price?

Breakfast, lunch and refreshments are included in the price of your ticket.

I have specific dietary requirements, can these be accommodated?

We endeavour to cater to specific dietary requirements such as vegetarian, halal, gluten free and vegan diets. Please contact team@phacilitate.com if you have any concerns.

What time does registration open? What are the show hours?

For full details of registration times and the show hours, please download the delegate information pack.

Where can I collect my badge?

Your badge is available for collection from the registration desk.

Where can I see a list of companies that are sponsoring/exhibiting at the event?
Is free WiFi available at event?

Free wi-fi is available for all those who attend Phacilitate events. Log in details can be found at the registration desk upon arrival.

Can you provide me with an invitation letter?

We are able to provide invitation letters in support of visa applications. Please email team@phacilitate.com to request an invitation letter.

Are you offering any hotel room blocks?

We are currently offering room blocks with the following hotels:

  • The Fontainbleau, Miami Beach – Book here
After the event
Where can I download the presentation slides?

Once the event is closed, you will receive an email from us with a web link to access the available presentation slides. You will need to fill a short post event feedback survey to access these.

Is the event CPD accredited?

This event is not currently CPD accredited, however we can provide a letter of attendance post event. Please email the registration office at team@phacilitate.com if you wish to request one.

Where can I find my receipt?

Your payment receipt is included in your confirmation email so please check for this email in your inbox. Still can’t find it? Please contact team@phacilitate.com.

Where can I find information about upcoming events?

Full details of all upcoming Phacilitate events can be found here.

2022 Event Brochure

Discover all the event features

Download the 2022 event brochure to find out more about the show

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