COVID-19 Safety Measures

Download our All Secure Standard Document to find out the measures we will be putting in place at the show in order to run a safe event

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Frequently asked questions
Is accommodation included in the ticket price? / How do I book accommodation?

Accommodation is not included in the price of your ticket. We have secured preferential rates at accommodation nearby the Miami Convention Center including:

  • The Hyatt Confidante Hotel, Miami Beach – Book here
  • The Marriott Royal Palm South, Beach Miami –  Book here
  • The Good Time Hotel, Miami Beach – Book here
I can’t make the event, can I access the content virtually?

Advanced Therapies Week 2022 will be a live event.

Presentation slides are only available to registered delegates. If you have purchased a ticket but can no longer make the event you will receive an email with details about how to download the slides 2 weeks after the event.

I’m not sure which pass category I fall into, can you help?

View our delegate ticket clarification document here.

If you are still having trouble working out which pass type you require, please contact amanda.kendall@phacilitate.com

When can I access the event app?

The app will be available to download on January 5th 2022. Registered attendees will receive their log in credentials via email on this day.

Have you been contacted by some external companies offering to sell lists of our conference attendees along with their contact details?

This is a scam. Our attendee list is NOT available for sale, neither from ourselves nor via any third parties. Should you wish to establish contact with other attendees prior to or at the event, you are able to do so via the event app, access to which is strictly restricted to attendees. Please be assured that Phacilitate do not, under any circumstances, share the contact details of our customers/delegates with third parties and that all personal data is held securely. If you have any further questions, or are contacted by any third parties purporting to have access to the attendee list, please contact team@phacilitate.com

I work in the media – can I attend?

To apply for a free press pass, please contact  amanda.kendall@phacilitate.com

I cannot attend all days of the conference, can I buy a one day pass?

One day passes are issued on case-by-case basis based on individual needs. Please contact amanda.kendall@phacilitate.com to discuss your requirements.

Can I purchase a ticket on the day of the event?

Tickets are available on the day at the venue, however we offer our best rates in the lead up to the event. It is advised to book in advance to avoid paying an increased price for your ticket.

What Covid safety measures will be in place?

We will ensure that recommended Covid security measures are in place following the local State guidelines, additionally we will ensure that there is:

  • Enhanced ventilation
  • Regular cleaning of communal facilities
  • Hand sanitiser made widely available
  • Safe room and hall layouts to avoid overcrowding
  • Wearing of masks will be based on local regulations at the time

Click here to download our Covid-Secure Guidelines document to see the full list of measures we will be implementing.

What are the Covid entry requirements?

All attendees will be asked to self-declare their Covid-status. They must either be fully vaccinated or show proof of a negative COVID-19 test within 72 hours. The event will follow U.S government standards. Fully vaccinated with any COVID-19 vaccine approved for emergency use by the World Health Organisation or approved by the US Food and Drug Administration (FDA). These are the AstraZeneca, BIBP/Sinopharm, Covishield, Janssen, Moderna, Pfizer-BioNTech and Sinovac vaccines.

 

What is the cancellation policy?

Please refer to the following text:

a) If you cancel your place in writing at least 6 weeks from the event, you will be due a 75% refund of your fee.

b) If you cancel your place in writing between 6 and 3 weeks of the event, you will be due a 50% refund of your fee.

c) If you cancel your place within 3 weeks of the event, you will not be entitled to any refund, although you will be sent a copy of the documentation after the event. Please note that all conference fees remain payable and invoices will not be cancelled, unless these cancellation terms are met.

d) Notwithstanding the clause 10 (a), (b) and (c), if you cancel in accordance with this sub-clause clause 10 (d), in the event that you test positive for Covid-19 or are unable to travel to the show due to travel restrictions, Phacilitate shall offer you a credit note to use on future Phacilitate products. This credit is subject to the satisfaction of the following criterion:
i) proof of a positive PCR test from any recognised public health authority;
ii) proof of a positive PCR test from an authorised PCR test provider in your relevant territory; or
iii) provide evidence from a relevant public authority in the relevant territory you reside, that travel to the territory the Exhibition is located in is prohibited or curtailed.

I have questions about travelling to the US

Please note that travel restrictions are constantly changing, therefore it is the individual’s responsibility to regularly check back on updates. Information can be found on the following websites:

If you require a Covid test at any point, there is a testing site adjacent to the Miami Beach Convention Center administered by Nomi Health – for more information and to book a test please use the following link and select the “Miami Beach 17th St Garage” location option: Nomi Health | Event Registration

Planning your visit
Is the venue wheelchair accessible?

Entrance to the venue is wheelchair accessible. Please contact customer.services@clarionevents.com if you wish to discuss your individual needs further. You can also view the Miami Convention Center full accessibility statement here.

How do I get to the venue?

Miami Beach Convention Center

1901 Convention Center Drive

Miami Beach, FL 33139

The entrance is on Convention Center Drive, SW lobby doors.

Located in the heart of Miami Beach, the Miami Beach Convention Center is easily accessible from the three major causeways: I-395 (McArthur Causeway), I-195 (Julia Tuttle Causeway) and Venetian Causeway.

Hop aboard the City of Miami Beach’s free trolley to reach the MBCC and area amenities. Visit the Citywide Free Trolley page for routes and hours of operation. Track the trolley’s progress by downloading the City’s trolley app.

Use Miami Dade Transit with stops at 17th Street, the MBCC and Miami Beach City Hall. Download the Miami Dade Transit app here.

Is food included in the ticket price?

Breakfast, lunch and refreshments are included in the price of your ticket.

I have specific dietary requirements, can these be accommodated?

We endeavour to cater to specific dietary requirements such as vegetarian, halal, gluten free and vegan diets. Please contact team@phacilitate.com if you have any concerns.

What time does registration open? What are the show hours?

For full details of registration times and the show hours, please download the delegate information pack.

Where can I collect my badge?

Your badge is available for collection from the registration desk.

Where can I see a list of companies that are sponsoring/exhibiting at the event?
Is free WiFi available at event?

Free wi-fi is available for all those who attend Phacilitate events. Log in details can be found at the registration desk upon arrival.

Can you provide me with an invitation letter?

We are able to provide invitation letters in support of visa applications. Please email team@phacilitate.com to request an invitation letter.

Are you offering any hotel room blocks?

We are currently offering room blocks with the following hotels:

  • The Hyatt Confidante Hotel, Miami Beach – Book here
  • The Marriot Royal Palm South, Beach Miami –  Book here
  • The Good Time Hotel, Miami Beach – Book here
After the event
Where can I download the presentation slides?

Once the event is closed, you will receive an email from us with a web link to access the available presentation slides. You will need to fill a short post event feedback survey to access these.

Is the event CPD accredited?

This event is not currently CPD accredited, however we can provide a letter of attendance post event. Please email the registration office at customer.services@clarionevents.com if you wish to request one.

Where can I find my receipt?

Your payment receipt is included in your confirmation email so please check for this email in your inbox. Still can’t find it? Please contact customer.services@clarionevents.com

Where can I find information about upcoming events?

Full details of all upcoming Phacilitate events can be found here.

Event Brochure

Discover all the event features

Download the event brochure to find out more about the show

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